Terms & Conditions

Our Promise

Ashes are handled with the utmost respect and professional care at all times. They are locked up for safety and clearly labelled. Each piece is made separately and only one piece is made at a time.

The ashes are always kept safe in the sealed bag we received them in until they are ready to go into the glass. Any ash that is left is returned to you in the original sealed bag.


We recommend you send the ashes to us by special delivery. We will send you your glass using special delivery.


We want to give you as many options as possible so you are comfortable with the process. There is an option to pay via a PayPal link on the website, which you can also use with your credit or debit card if you do not have a PayPal account. If you prefer, you can call us and speak to Jane and pay by credit or debit card over the phone. You can also send us a cheque with your order form if you prefer. We take payment just before we send you your glass.

Refund Policy

If you are unhappy for whatever reason with your glass we will gladly refund you. We would really appreciate the opportunity to talk to you in person to hopefully resolve any issues and the last thing we want is for you to be upset or disappointed. If the issue cannot be resolved we will require the return of the glass and we will extract the ash for you. The ash will be mixed with some fine glass dust.